Shipping status and existing orders

For existing hardcover orders

Production, shipping service, price, and delivery information depend on the specific order. Refer to your order confirmation and tracking updates for the details confirmed with you.

• A production or delivery estimate is specific to the order and is not a guaranteed arrival date.
• If you have an order number, include it when contacting support so we can check the current status.

Print availability

Where hardcover ordering is available, formats, destinations, shipping charges and delivery estimates are confirmed in the ordering flow. Nothing prints until the required final approval.

Tracking and delivery support

• Tracking depends on the shipping service and carrier for the existing order.
• If a book arrives damaged, is the wrong item, or appears lost after the carrier window, contact DreamInk support with the order number and photos of the packaging or book where applicable.
• DreamInk will review the order with the print partner and may offer a reprint, replacement, refund, or other resolution depending on the issue and available evidence.

For an order already placed

Check the approved book, shipping address, quote, and delivery information recorded for your order. If something needs attention, contact support as soon as possible.

• Creative changes should be made before the print file is locked.
• Production issues, damaged deliveries, and lost shipments should be sent to DreamInk support.
• Address mistakes or content choices that were already reviewed may not be eligible for a free reprint.
• Customers are responsible for accurate shipping details and any applicable local taxes or import duties.

Interested in a personal book?

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